Understanding, analyzing and acting on all your customer data is the key to positive customer interactions, but managing all that information can be a major challenge. How can you keep track of all your interactions, what those interactions are about and how to best direct customers to your company’s resources?
Hound is the answer.
Hound works to wrangle data from all of your day to day interactions as well as your various data sources and systems. Hound then analyzes the data based on your specifications and then directs it to the correct workflow to best interact with a specific customer in order to achieve your business goals.
Hound makes life easier for everyone. By providing your team with information about customer needs before, and as they arise, your business can keep customers happy at all stages of the customer life cycle. You’ll never lose an opportunity by allowing a customer to fall through the cracks again.